Enterprise service management, or ESM, is the concept of applying IT service management to other areas of the business, with the common goal to improve efficiency, performance and results.
With employee experience becoming increasingly important in the midst of the great resignation, could ESM be the key to protecting your company?
On this episode of the EM360 Podcast, Editor Matt Harris speaks to Martin Schirmer, President of Enterprise Service Management at IFS, about:
- Why EX is becoming a top priority
- The cost of bad EX and how to stop this
- Implementing ESM within organisations
Matt Harris
Head of Content at EM360
Matt Harris is the Head of Content at EM360.
With bylines for The Mirror, Manchester Evening News and more, Matt has more than seven years of experience in B2B and B2C journalism.
Matt has interviewed a wide range of influential people such as Prime Minister Boris Johnson and WeWork Co-Founder Adam Neumann, and now lends his talents to the enterprise tech industry.
In his free time, Matt enjoys supporting Northampton Town FC, watching MMA, playing video games and writing about himself in the third person.
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