Prof. Steven van Belleghem is an international speaker, EM360 partnered analyst and one of the world’s leading experts in customer experience.

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He helps the likes of Disney, Booking.com and Microsoft to develop their CX strategies by incorporating the latest technologies. He is also a highly sought-after presenter and commentator, recently sharing a stage with Barack Obama.

In today’s episode of the EM360 Podcast, Head of Content Matt Harris speaks to Steven as they discuss:

  • The customer experience landscape
  • What the biggest companies in the world are looking at right now
  • Building a customer-oriented company culture