AI has become widely used in enterprise communications in the wake of successful launches of multiple LLMs and strides in natural language processing.
From customer support chatbots to automated email responses, the applications leverage new advancements in AI to enhance efficiency and user experience.
But how close is AI to running all aspects of enterprise communications? How can you design a product well enough to replace the complexity of human interaction? Can AI every truly be trusted in the face of multiple ethical and legal considerations?
In this episode of the EM360 Podcast, Head of Content Matt Harris speaks to Micah Singer, CEO at Kurmi Software about:
- The current state of AI and communications
- How close AI is to taking over the comms space
- What AI holds in 2024 and beyond
Matt Harris is the Head of Content at EM360.
With bylines for The Mirror, Manchester Evening News and more, Matt has more than seven years of experience in B2B and B2C journalism.
Matt has interviewed a wide range of influential people such as Prime Minister Boris Johnson and WeWork Co-Founder Adam Neumann, and now lends his talents to the enterprise tech industry.
In his free time, Matt enjoys supporting Northampton Town FC, watching MMA, playing video games and writing about himself in the third person.
Did you enjoy the content?
Why not support
Matt Harris
by giving this content a like
Comments ( 0 )