Areas of expertise
Infrastructure Management
About
3230 Yonge Street, Suite 1716, Toronto, ON M4N 3P6, Canada
J Arnold Associates
As Principal of J Arnold & Associates, Jon is an independent research analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of disruptive communications technologies. JAA works primarily with vendors and service providers to educate their customers on the value of these technologies and to accelerate the adoption of their offerings.
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Industry Gurus
Dana Gardner
Founder and Principal Analyst at Interarbor Solutions
Zeus Kerravala
Founder and Principal Analyst at ZK Research
Read Arkphire: Developing Trust With Remote Workers
Emerging Technologies
Arkphire: Developing Trust With Remote Workers
1 min
Read Parlamind: The Intersection of AI and CX
Infrastructure Management
Parlamind: The Intersection of AI and CX
1 min
Read monday.com: A Closer Look at Remote Working
Infrastructure Management
monday.com: A Closer Look at Remote Working
1 min
Read PGi: Defining Use Cases to Get a Great ROI on Collaboration
Infrastructure Management
PGi: Defining Use Cases to Get a Great ROI on Collaboration
1 min
Read Vonage and NewVoiceMedia: Unified communications, contact centres, and communications platforms
Infrastructure Management
Vonage and NewVoiceMedia: Unified communications, contact centres, and communications platforms
1 min
Read Vonage and NewVoiceMedia: Using the cloud to transform customer experience
Infrastructure Management
Vonage and NewVoiceMedia: Using the cloud to transform customer experience
1 min
Read Vonage and NewVoiceMedia: The case for cloud contact centres
Infrastructure Management
Vonage and NewVoiceMedia: The case for cloud contact centres
1 min
Read 8×8: How collaboration is transforming business
Infrastructure Management
8×8: How collaboration is transforming business
1 min
Read Talkdesk: Extending the value proposition beyond the contact center
Infrastructure Management
Talkdesk: Extending the value proposition beyond the contact center
1 min