At the end of last month, MHC launched a new AI-driven tool called AI Assist for Enterprise users to automate textual workflows.
MHC, a provider of intelligent workflow and document automation SaaS solutions said that AI Assist was made available from today October 29, 2024, for EngageCX business users.
It has been equipped with new AI capabilities to advance its solutions, specifically the MHC EngageCX customer communications management (CCM) platform.
AI Assist will oblige its users with the rapid creation of templates, documents, emails, and web forms using intuitive, AI-driven prompts.
Jesse Lujan, head of product at MHC said in an official statement that the company is striving to make EngageCX the most efficient and easiest CCM solution available to business users.
"Embedding AI-powered user productivity features into the solution to enable our cloud customers aligns with this vision," he added.
The "launch contains the initial set of AI Assist features—we're excited about our roadmap and the enhancements it will bring to our customers' communications and related processes."
While Gina Armada, CEO of MHC alluding to the operational and financial benefits of the new AI features says that in high-stakes regulatory environments, manual processes can lead to errors, non-compliance, and costly delays.
AI Assist, however, will strive to curb such mistakes instead ensure precision.
This article tells you everything you need to know about AI Assist developed by MHC, what is it, why use it and its key features.
What is AI Assist by MHC?
AI Assist is a new AI-powered assistant developed by MHC, a US-based software company to help enterprise users leverage AI for content generation such as accelerating document preparation, drafting professional emails or creating web forms.
The AI-powered enterprise assistant aims to accelerate content generation while also ensuring accuracy. This could potentially help organisations shorten their time to market.
EngageCX’s CCM is the only MHC platform with access to AI Assist currently. The platform enables users to manage the end-to-end process of CCM without having to rely on IT.
In addition to an enterprise document generator, the AI Assist also refines content, provides writing assistance as well as provides translation tools, making it suitable for organisations internationally.
Infusing additional AI capabilities into the solution is a natural step forward,” MHC Software said in an official statement. “Today's launch brings to market the first set of AI Assist roadmap features, with more to come in 2025.”
Read: Pimcore Copilot: Your AI-Powered Assistant
Why Use AI Assist?
This latest introduction to AI capabilities in an intelligent workflow solution could maximise efficiency in document production, enhance brand consistency and minimise IT dependency.
Owing to AI Assist “delivering clear, compliant communications across all channels,” it could aid organisations with quicker and more efficient communications ultimately accelerating scaling and aligning with brand values.
In fact, Accenture reported that organisations executing AI for document generation and communication tasks reported an average ROI increase of 34% due to efficiency and cost-saving benefits.
IDC too noted that organisations leveraging AI for document solutions were able to scale their document generation capabilities by 10 times while maintaining consistency and compliance.
According to Deloitte production time reduced significantly by 50% to 70% when AI was adopted for document drafting and communications. KPMG seems to also have reduced processing time by 80% when AI was optimised for drafting financial or compliance-related documents.
AI Assist Key Features
1. Document and Content Creation
AI Assit’s spotlighted capability is to help organisational users generate documents automatically to boost efficiency. Enterprise users can easily and quickly generate documents, emails as well as content fragments using natural language. Users just need to convey the AI Assist chatbot with intuitive and user-friendly prompts.
The new AI tool equips users with authoring capabilities to devise templates for any scenario, complete with embedded data fields. They can now generate context-specific documents along with reusable content fragments for versatile and efficient communications.
2. Interactive Web Form Generation
AI Assist has the capability to help enterprise users devise forms to extract vital information. Within its chatbot, the MHC AI Assist offers document category options to users who can choose between Document Template, Websform, Email Template, and Fragment Template.
In this case, users can select Webforms and provide a user-friendly prompt to the AI assistant by describing the subject and the aim of the form.
3. Communication Optimisation
AI Assist can refine their generation as prompted by users. For instance, enterprise users can select sentiments such as making the form ‘negative,’ ‘neutral’ or ‘positive.’ They can also select the tone and length of the form to keep it ‘professional,’ ‘casual,’ or informational’ and ‘short,’ ‘medium,’ or ‘long’ respectively.
This helps to ensure every message and document is precisely tailored for maximum impact.
4. Translation
AI Assist provides EnagageCX users with translation tools to efficiently manage multilingual communications. The assistant chatbot aims to provide “accurate,” “one-click” translations for content that is used in documents and customer communications.
This helps enterprise users reduce the time and cost that are typically associated with manual translation efforts.
Read: Microsoft Releases New AI Capabilities to Copilot Studio & Dynamics 365
Use case
Financial Planning Workshop
AI Assist on MHC EngageCX can be prompted to translate documents issued by an organisation to their employees from another language to English or from English to other available languages the AI is trained to translate.
For instance, an organisation issued a document with the subject – Financial Planning Workshop for those employees who signed up for it. The document confirmed their spot for the workshop – Financial Planning: From Zero to Hero. The employees can translate the document text into different languages by selecting a particular part of the document and changing the language properties.
The selected participants can confirm their spot by leveraging the writing strengths of AI Assist and prompting it to generate a response. The users can guide the AI by selecting the sentiment, tone, and length of their message.
About MHC EngageCX
MHC’s EngageCX empowers business users to handle the end-to-end process of customer communications management (CCM) – without reliance on IT. By integrating AI Assist capabilities, the platform further boosts efficiency and simplifies tasks, making it even easier to deliver exceptional and compliant communications.
