New contributor
Work experience
Areas of Interest
About
United Kingdom
With more than 15 years of experience in customer service spanning a range of sectors, including finance and contact centres, Matt is an accomplished expert in the field. Currently working as the European Head of Customer Success at Intradiem, he is responsible for ensuring customer satisfaction and success for the company’s software throughout Europe.
Matt’s experience working “customer side” to implement Salesforce at Barclays Bank has provided him with a unique perspective that understands the priorities of both customers and vendors. He uses this experience to help businesses meet their organisational goals.
His deep understanding of customer needs, combined with his expertise in the latest technologies and customer service trends, enables him to drive customer-centric strategies that deliver tangible results for businesses.
Matt’s experience working “customer side” to implement Salesforce at Barclays Bank has provided him with a unique perspective that understands the priorities of both customers and vendors. He uses this experience to help businesses meet their organisational goals.
His deep understanding of customer needs, combined with his expertise in the latest technologies and customer service trends, enables him to drive customer-centric strategies that deliver tangible results for businesses.
...see more
Analysts with similar expertise
Herb Blecher
Research Director at Enterprise Management Associates
Ken Buckler
Research Director at Enterprise Management Associates
Kevin Petrie
Vice President of Research at BARC
