Guru
Work experience
Enterprise Management Associates
Research Director
(
-
Present
)
Deque Systems
Director of Product Marketing
(
-
)
..see more
Areas of Interest
About
United States
My practice covers everything within intelligent service management including IT service management (ITSM), service operations (ServiceOps), enterprise service management (ESM), discovery and dependency mapping, IT operations management (ITOM), IT asset management (ITAM), AIOps, systems management, and digital experience monitoring (DEM). I’m especially interested in how AI and automation weave through these domains to transform how teams deliver and support services.
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Analysts with similar expertise
Herb Blecher
Ken Buckler
Research Director at Enterprise Management Associates
Kevin Petrie
Vice President of Research at BARC
