Featured Whitepapers

The latest industry insights from our solutions providers

Building a Semantic Layer and Enabling Generative AI for Enterprises
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Whitepaper
AI

Building a Semantic Layer and Enabling Generative AI for Enterprises

6 1 min
The Seven Cases for Knowledge Graph Integration in a RAG Architecture
RAG knowledge graph
Whitepaper
AI

The Seven Cases for Knowledge Graph Integration in a RAG Architecture

9 2 min
Control AI Agents and Other Non-Human Identities with Okta and AWS
Whitepaper

Control AI Agents and Other Non-Human Identities with Okta and AWS

by Okta
1 min
Unlock the Power and Potential of Unified Identity
Whitepaper

Unlock the Power and Potential of Unified Identity

by Okta
1 min
The C-Suite Guide to AI Strategy & Execution
Whitepaper

The C-Suite Guide to AI Strategy & Execution

by Dualboot Partners
1 min
How-To Guide: Creating Exceptionally Collaborative Workplaces
Whitepaper

How-To Guide: Creating Exceptionally Collaborative Workplaces

by EM360 Tech
1 min
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Tip Sheet: Building the Business Case for an Omnichannel Contact Center
Whitepaper

Tip Sheet: Building the Business Case for an Omnichannel Contact Center

by Genesys
1 min
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ReadyTalk: The Four P’s to Create Websites that Attract Clients
Whitepaper

ReadyTalk: The Four P’s to Create Websites that Attract Clients

by ReadyTalk
1 min
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5 steps for a successful migration to SAP HANA®
Whitepaper

5 steps for a successful migration to SAP HANA®

by Rolta
1 min
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7 Secrets of Voice of the Customer Success
Whitepaper

7 Secrets of Voice of the Customer Success

by Confirmit
1 min
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5 Steps to Maximize Voice of the Customer ROI
Whitepaper

5 Steps to Maximize Voice of the Customer ROI

by Confirmit
1 min
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What is SIP Trunking?
Whitepaper

What is SIP Trunking?

by Britannic Technologies
1 min
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Trailfinders: A contact centre silver lining
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Whitepaper

Trailfinders: A contact centre silver lining

by Britannic Technologies
1 min
8 Reasons to work with Britannic Technologies
Whitepaper

8 Reasons to work with Britannic Technologies

by Britannic Technologies
1 min
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: The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms
Whitepaper

: The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms

by EM360 Tech
1 min
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Trillium Software: Trillium Tips & Tricks CRM
Whitepaper

Trillium Software: Trillium Tips & Tricks CRM

by EM360 Tech
1 min
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Exclusive analysis from industry leaders

Barry Flack
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Barry Flack
CEO at BF Consultancy
Aparna Sundararajan
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Aparna Sundararajan
Strategic Advisor - Secure AI at Rain Consulting Services
Dana Gardner
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Dana Gardner
Founder and Principal Analyst at Interarbor Solutions

Hear from the Experts

Exclusive analysis from industry thought leaders

Barry Flack
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Barry Flack
CEO with BF Consultancy
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Why Your Next Digital Transformation Will Fail (And How to Fix It)
Tech Article

Why Your Next Digital Transformation Will Fail (And How to Fix It)

by Barry Flack
6 min
What employee engagement should really mean in 2024
Tech Article

What employee engagement should really mean in 2024

by Barry Flack
2 min
Dana Gardner
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Dana Gardner
Founder and Principal Analyst with Interarbor Solutions
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The AI-Driven Enterprise Advantage with Teresa Tung
Tech Article

The AI-Driven Enterprise Advantage with Teresa Tung

by Dana Gardner
24 min
Unified Data and AI: Elevating Telecom Customer Experiences
Tech Article

Unified Data and AI: Elevating Telecom Customer Experiences

by Dana Gardner
23 min

View all industry experts