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Read Unified Data and AI: Elevating Telecom Customer Experiences
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Dana Gardner Dana Gardner

Unified Data and AI: Elevating Telecom Customer Experiences

Unified Data and AI Elevates Telecom Customer Experiences

Modern data architectures enhance customer interactions and drive business benefits. My discussion with Soren Marklund, Vice President of Global Services and AI Data Strategy at Ericsson, covers the importance of a unified data operating model and the role of AI in improving customer service.