Season 8 of Watch This Space began with our look-ahead to 2025, where the main topics were how we see workplaces and workspaces evolving, why small language models will have their moment, and our concerns about how AI is becoming baked into everything.
On another tangent, we discussed how sensibilities in the digital age are so different from the analog world we are grounded in, and why that’s making it easier for AI to take hold.
We also continued the literary theme from our last episode by revisiting some lingering thoughts from the sci-fi novella With Folded Hands, then veering into another AI-related must-read, Benjamin Labatut’s The MANIAC. If you’re wondering why DeepMind’s AlphaGo is a foreboding sign for how AI could reshape our very humanity, this is the book for you.
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
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