Guru
Work experience
J Arnold & Associates
Principal
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Present
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Frost & Sullivan
VoIP Program Leader
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Areas of Expertise
About
Canada
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
...see more
Analysts with similar expertise
Ryan Raiker
Adjunct Professor at Widener University
Barry Flack
CEO at BF Consultancy
Jon Arnold
Principal at J Arnold & Associates
Read Watch This Space with Jon Arnold
Podcasts Series
Watch This Space with Jon Arnold
Watch This Space – since 2018, our podcast is about the future of work, communications technology and business transformation.
We are two industry insiders, with an analog perspective searching for the soul of technology in a digital world.
Read Hiatus Time for Watch This Space - Review of the Most Impactful Tech Since 2018, and What We're Watching for Next
Hiatus Time for Watch This Space - Review of the Most Impactful Tech Since 2018, and What We're Watching for Next
54 min
Read Al Overload - DeepSeek, Deepfakes, Paul McCartney's Cautions, Churchill at War, Roadrunner, Agentic Al - Do Consumers Really
Al Overload - DeepSeek, Deepfakes, Paul McCartney's Cautions, Churchill at War, Roadrunner, Agentic Al - Do Consumers Really
47 min
Read 2025 Outlook - Workspace Evolution, Small Language Models and Al Everywhere; Plus The MANIAC, AlphaGo and Our Analog Sensibilities
2025 Outlook - Workspace Evolution, Small Language Models and Al Everywhere; Plus The MANIAC, AlphaGo and Our Analog Sensibilities
44 min
Read Book Review - With Folded Hands - Where is Al Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024
Book Review - With Folded Hands - Where is Al Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024
50 min
Read Takeaways From Fall Conferences - Al Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo
Takeaways From Fall Conferences - Al Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo
50 min
Read Book Review - With Folded Hands - Where is AI Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024 Takeaways
Book Review - With Folded Hands - Where is AI Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024 Takeaways
1 min