With AI moving so quickly - yet without much ROI to speak of – it’s fair to ask if we’re at the beginning or the end with this revolution. For this episode, Jon shared insights from recent events with Zoom and Verint – two companies going all-in with AI.
Both are aiming high, solving problems that only AI can handle, and we explore the bigger picture as to whether they will succeed. While they seem to be on the right track, there may be limits to how much automation workers and customers really want, making this another Watch This Space topic. Find out for yourself by checking out our June podcast.
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
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