April was a busy month for industry events, and the main focus for this episode was Jeff Pulver’s vCon event, held in Hyannis, MA.
Chris spoke at the event, with the main takeaway being that vCon is a “watch this space” initiative, especially for using AI to derive new value from conversations, including unstructured data.
With vCon being early stage, the focus was mainly on laying the groundwork to make this an IETF standard, and proof of concept interop testing. Chris explained how this was a different conference experience, with the participants trying to set the foundation for vCon before it gets on the radar of the hyperscalers.
Following this, Jon added his thoughts on other recent events, namely 8x8’s analyst event, speaking at the Cloud Communications Alliance event, and Vector Institute’s Remarkable conference in Toronto.
Jon Arnold
Principal at J Arnold & Associates
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
Did you enjoy the content?
Why not support
Jon Arnold
by giving this content a like
Comments ( 0 )