IT service management, or ITSM, manages the delivery of IT services to employees and customers.
A common misconception is that ITSM is basic IT support - but it’s so much more than that. Because, when done correctly, it can free up your enterprise to focus on essential automation.
In this episode of the EM360 Podcast, Analyst Dr Eric Cole speaks to Prem Maheswaran, Product Manager at ManageEngine, to discuss:
- ITSM
- Democratising IT in the pursuit of automation
- How chatbots create space for business functions
ManageEngine crafts the industry's broadest suite of IT management software. We have everything you need—more than 90 products and free tools—to manage all of your IT operations, from networks and servers to applications, service desk, Active Directory, security, desktops, and mobile devices. Since 2003, IT teams like yours have turned to us for affordable, feature-rich software that's easy to use. You can find our on-premises and cloud solutions powering the IT of over 120,000 companies around the world, including three of every five Fortune 500 companies.
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