Jon Arnold
Principal ·
J Arnold & Associates
About
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
Areas of Expertise
Published content
Read Watch This Space with Jon Arnold
Podcasts Series
Watch This Space with Jon Arnold
Watch This Space – since 2018, our podcast is about the future of work, communications technology and business transformation.
We are two industry insiders, with an analog perspective searching for the soul of technology in a digital world.
Read
The Joys of Summer - How Streaming Found Its Voice at the Paris Olympics, and How Conversational AI is a CX Game-Changer for Utilities
The Joys of Summer - How Streaming Found Its Voice at the Paris Olympics, and How Conversational AI is a CX Game-Changer for Utilities
33 min
Read
2024 Outlook - How IT Leaders Need to Think About Deploying AI - an Analog Perspective
2024 Outlook - How IT Leaders Need to Think About Deploying AI - an Analog Perspective
33 min
Read
What Constitutes Work in a Digital World, and Future of Work Expo Preview
What Constitutes Work in a Digital World, and Future of Work Expo Preview
32 min
Read
Takeaways from Enterprise Connect, and How Did We Get Here with AI from the Days of PBX and Legacy Telephony?
Takeaways from Enterprise Connect, and How Did We Get Here with AI from the Days of PBX and Legacy Telephony?
38 min
