Guru
Work experience
J Arnold & Associates
Principal
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Present
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Frost & Sullivan
VoIP Program Leader
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Areas of Expertise
About
Canada
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
...see more
Analysts with similar expertise
Ryan Raiker
Adjunct Professor at Widener University
Barry Flack
CEO at BF Consultancy
Jon Arnold
Principal at J Arnold & Associates
Read Watch This Space with Jon Arnold
Podcasts Series
Watch This Space with Jon Arnold
Watch This Space – since 2018, our podcast is about the future of work, communications technology and business transformation.
We are two industry insiders, with an analog perspective searching for the soul of technology in a digital world.
Read
Book Review - With Folded Hands - Where is AI Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024 Takeaways
Book Review - With Folded Hands - Where is AI Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024 Takeaways
50 min
Read
Takeaways From Fall Conferences - AI Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo Updates
Takeaways From Fall Conferences - AI Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo Updates
50 min
Read
Fall Tech Conference Preview, Amazon's Return to Office Mandate, and Updates for Our Podcast
Fall Tech Conference Preview, Amazon's Return to Office Mandate, and Updates for Our Podcast
39 min
Read
Takeaways From the Future of Work Expo, and Where's the Fit for AI, Apple and the Metaverse?
Takeaways From the Future of Work Expo, and Where's the Fit for AI, Apple and the Metaverse?
34 min
Read
The Future is Digital - Exploring Innovation for Workplace Security and Visual Collaboration
The Future is Digital - Exploring Innovation for Workplace Security and Visual Collaboration
32 min
Read
New York City Events Roundup - Cloud Communications Alliance, CREtech and WorkTech23
New York City Events Roundup - Cloud Communications Alliance, CREtech and WorkTech23
37 min
Read
State of Play with Hybrid Work, and Jon’s World Tour - London, Peru, Dubai and the US
State of Play with Hybrid Work, and Jon’s World Tour - London, Peru, Dubai and the US
33 min
Read
Musings on Big Tech, Looming AI Backlash, and Takeaways From Verint’s Analyst Event
Musings on Big Tech, Looming AI Backlash, and Takeaways From Verint’s Analyst Event
42 min
Read
The Joys of Summer - How Streaming Found Its Voice at the Paris Olympics, and How Conversational AI is a CX Game-Changer for Utilities
The Joys of Summer - How Streaming Found Its Voice at the Paris Olympics, and How Conversational AI is a CX Game-Changer for Utilities
33 min
Read
2024 Outlook - How IT Leaders Need to Think About Deploying AI - an Analog Perspective
2024 Outlook - How IT Leaders Need to Think About Deploying AI - an Analog Perspective
33 min
Read
What Constitutes Work in a Digital World, and Future of Work Expo Preview
What Constitutes Work in a Digital World, and Future of Work Expo Preview
32 min
Read
Takeaways from Enterprise Connect, and How Did We Get Here with AI from the Days of PBX and Legacy Telephony?
Takeaways from Enterprise Connect, and How Did We Get Here with AI from the Days of PBX and Legacy Telephony?
38 min
