Guru
Work experience
J Arnold & Associates
Principal
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Present
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Frost & Sullivan
VoIP Program Leader
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Areas of Expertise
About
Canada
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
...see more
Analysts with similar expertise
Barry Flack
CEO at BF Consultancy
Ryan Raiker
Adjunct Professor at Widener University
Jon Arnold
Principal at J Arnold & Associates
Read Watch This Space with Jon Arnold
Podcasts Series
Watch This Space with Jon Arnold
Watch This Space – since 2018, our podcast is about the future of work, communications technology and business transformation.
We are two industry insiders, with an analog perspective searching for the soul of technology in a digital world.
Read HPE Discover and NICE Interactions - Reflections on Latest Industry Events
Emerging Technologies
HPE Discover and NICE Interactions - Reflections on Latest Industry Events
39 min
Read Workplace Strategy - It's a Thing, and Why It's an Opportunity for UCaaS and CCaaS Vendors
Emerging Technologies
Workplace Strategy - It's a Thing, and Why It's an Opportunity for UCaaS and CCaaS Vendors
38 min
Read Intermedia: Cloud Migration is the Key to Enterprise Communications
Infrastructure Management
Intermedia: Cloud Migration is the Key to Enterprise Communications
1 min
Read 2600Hz: The Evolution of Business Communication
Infrastructure Management
2600Hz: The Evolution of Business Communication
1 min
Read Arkphire: Developing Trust With Remote Workers
Emerging Technologies
Arkphire: Developing Trust With Remote Workers
1 min