Guru
Work experience
J Arnold & Associates
Principal
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Present
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Frost & Sullivan
VoIP Program Leader
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Research Solutions
President
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Areas of Expertise
About
Canada
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
...see more
Analysts with similar expertise
Ryan Raiker
Adjunct Professor at Widener University
Barry Flack
CEO at BF Consultancy
Jon Arnold
Principal at J Arnold & Associates
Read Watch This Space with Jon Arnold
Podcasts Series
Watch This Space with Jon Arnold
Watch This Space – since 2018, our podcast is about the future of work, communications technology and business transformation.
We are two industry insiders, with an analog perspective searching for the soul of technology in a digital world.
Read
The Future is Digital - Exploring Innovation for Workplace Security and Visual Collaboration
The Future is Digital - Exploring Innovation for Workplace Security and Visual Collaboration
26 min
Read
The AI Revolution - Are We at the Beginning or the End? Reflections on Analyst Events from Zoom and Verint
The AI Revolution - Are We at the Beginning or the End? Reflections on Analyst Events from Zoom and Verint
44 min
Read
HPE Discover and NICE Interactions - Reflections on Latest Industry Events
HPE Discover and NICE Interactions - Reflections on Latest Industry Events
39 min
Read
Workplace Strategy - It's a Thing, and Why It's an Opportunity for UCaaS and CCaaS Vendors
Workplace Strategy - It's a Thing, and Why It's an Opportunity for UCaaS and CCaaS Vendors
38 min
The Compliance Conundrum in the Cloud Era: Governance and Adapting to Regulatory Volatility
Whitepaper
Security
The Compliance Conundrum in the Cloud Era: Governance and Adapting to Regulatory Volatility
by Megan Leanda Berry
4 min
Automate compliance. Strengthen resilience.
Get the new EM360Tech report on cloud and hybrid compliance. Learn how to replace manual audits with continuous assurance, automate evidence collection, and govern controls with confidence in a volatile regulatory landscape.
- Why manual compliance can’t keep up
- How automation transforms assurance and reporting
- Practical governance models for automated controls
- Managing data sovereignty across jurisdictions
- Strategies for adapting to regulatory change
Get the new EM360Tech report on cloud and hybrid compliance. Learn how to replace manual audits with continuous assurance, automate evidence collection, and govern controls with confidence in a volatile regulatory landscape.
- Why manual compliance can’t keep up
- How automation transforms assurance and reporting
- Practical governance models for automated controls
- Managing data sovereignty across jurisdictions
- Strategies for adapting to regulatory change