Jon Arnold
Principal ·
J Arnold & Associates
About
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
Areas of Expertise
Published content
Read Watch This Space with Jon Arnold
Podcasts Series
Watch This Space with Jon Arnold
Watch This Space – since 2018, our podcast is about the future of work, communications technology and business transformation.
We are two industry insiders, with an analog perspective searching for the soul of technology in a digital world.
Read
Book Review - With Folded Hands - Where is AI Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024 Takeaways
Book Review - With Folded Hands - Where is AI Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024 Takeaways
50 min
Read
Takeaways From Fall Conferences - AI Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo Updates
Takeaways From Fall Conferences - AI Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo Updates
50 min
Read
Fall Tech Conference Preview, Amazon's Return to Office Mandate, and Updates for Our Podcast
Fall Tech Conference Preview, Amazon's Return to Office Mandate, and Updates for Our Podcast
39 min
Read
Takeaways From the Future of Work Expo, and Where's the Fit for AI, Apple and the Metaverse?
Takeaways From the Future of Work Expo, and Where's the Fit for AI, Apple and the Metaverse?
34 min
