Jon Arnold
Principal ·
J Arnold & Associates
About
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
Areas of Expertise
Published content
Read Watch This Space with Jon Arnold
Podcasts Series
Watch This Space with Jon Arnold
Watch This Space – since 2018, our podcast is about the future of work, communications technology and business transformation.
We are two industry insiders, with an analog perspective searching for the soul of technology in a digital world.
Read
The Future is Digital - Exploring Innovation for Workplace Security and Visual Collaboration
The Future is Digital - Exploring Innovation for Workplace Security and Visual Collaboration
32 min
Read
New York City Events Roundup - Cloud Communications Alliance, CREtech and WorkTech23
New York City Events Roundup - Cloud Communications Alliance, CREtech and WorkTech23
37 min
Read
State of Play with Hybrid Work, and Jon’s World Tour - London, Peru, Dubai and the US
State of Play with Hybrid Work, and Jon’s World Tour - London, Peru, Dubai and the US
33 min
Read
Musings on Big Tech, Looming AI Backlash, and Takeaways From Verint’s Analyst Event
Musings on Big Tech, Looming AI Backlash, and Takeaways From Verint’s Analyst Event
42 min
